Terms and Conditions for AI Chatbot Use
1. Introduction
Welcome to Raine & Horne Property Negotiator ("the Service"), operated by Babbobox ("we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
2. Eligibility
You must be at least 13 years old (or the minimum legal age in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this requirement.
3. Description of Service
The Service provides automated responses generated by artificial intelligence. While we strive for accuracy, responses may be incomplete, outdated, or incorrect.
The Service is provided for general informational and assistance purposes only and should not be relied upon as professional advice.
4. User Responsibilities
You agree not to:
Use the Service for unlawful purposes
Submit harmful, abusive, defamatory, or obscene content
Attempt to reverse engineer, disrupt, or compromise the Service
Use the Service to generate misleading or fraudulent content
You are solely responsible for the content you submit and how you use the outputs generated.
5. No Professional Advice
The Service does not provide legal, medical, financial, or other professional advice. You should consult a qualified professional before making decisions based on the Service’s output.
6. Accuracy, Limitations, and AI Safety
We do not guarantee that the Service will be error-free, uninterrupted, or fully secure. Outputs may contain inaccuracies, omissions, or biases.
6A. AI Safety and Responsible Use
The Service uses artificial intelligence to generate responses based on patterns in data. As such:
Responses may be generated without full understanding of context
Outputs may appear confident but be incorrect
The Service may produce unintended, incomplete, or misleading information
You agree to use the Service responsibly and not rely on it in situations where errors could result in harm, including but not limited to legal, medical, financial, or safety-critical decisions.
6B. Hallucination Disclaimer
The Service may generate responses that are factually incorrect or fabricated ("hallucinations"). These may include, but are not limited to:
Incorrect statements of fact
Fabricated references, sources, or citations
Misinterpretation of user inputs
You should independently verify any information before relying on it. We disclaim all liability arising from reliance on such outputs.
You acknowledge that reliance on any information provided by the Service is at your own risk.
7. Intellectual Property
All rights, title, and interest in and to the Service, including software, design, and underlying technology, remain the property of Babbobox Pte Ltd.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Service.
8. User Content
You retain ownership of the content you submit. However, by using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your content to operate and improve the Service.
9. Privacy
Your use of the Service is also governed by our Privacy Policy. Please review it to understand how we collect, use, disclose, and protect your data.
9A. Malaysia Personal Data Protection Act (PDPA) Compliance
If you are located in Malaysia, we process your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA").
Under the PDPA, you have the right to:
Request access to your personal data
Request correction of inaccurate, incomplete, or outdated personal data
Withdraw consent to the processing of your personal data (subject to legal or contractual restrictions)
Limit the processing of your personal data for certain purposes
We will take reasonable steps to ensure that personal data is:
Processed lawfully and fairly
Used only for specified and legitimate purposes
Adequate, relevant, and not excessive
Accurate and kept up to date
Retained only as long as necessary
Protected against loss, misuse, unauthorized access, or disclosure
By using the Service, you consent to the collection, use, and processing of your personal data in accordance with these Terms and our Privacy Policy.
10. Data Usage and AI Training
We may use anonymized and aggregated data to improve the Service. We will not use personal data for training without appropriate safeguards and compliance with applicable laws.
11. Service Availability
We reserve the right to modify, suspend, or discontinue the Service at any time without notice.
12. Termination
We may suspend or terminate your access to the Service if you violate these Terms or if we believe your use poses a risk to us or others.
13. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.
14. Limitation of Liability
To the maximum extent permitted by law, Babbobox shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.
15. Indemnification
You agree to indemnify and hold harmless Babbobox from any claims, damages, or expenses arising out of your use of the Service or violation of these Terms.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia.
17. Changes to Terms
We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the revised Terms.
18. Beta Disclaimer
This Service is currently in beta. Features may change, and the Service may contain bugs, errors, or inaccuracies. Your use of the Service during this period is at your own risk.
19. Third-Party Integrations
The Service may integrate with third-party services. We are not responsible for their content, accuracy, or data handling practices.
20. Contact Us
If you have any questions about these Terms, please contact us at support@babbobox.com.